Connecting Naperville Utilities: Electric, Water, Gas, and Waste
Naperville welcome sign and public bridge infrastructure (Photo credit: CommunityClips / Dan Firks Team Archives)
Unlike most Illinois suburbs that rely on ComEd, Naperville owns and operates its own municipal electric utility, founded in 1890. This delivers faster storm restoration, lower outage minutes, and consolidated billing with municipal water and wastewater services through the City of Naperville Finance Department.
- •Electricity: Provided by the City of Naperville Electric Utility (not ComEd for most city residents).
- •Water & Wastewater: Managed by the City of Naperville, delivering filtered Lake Michigan water.
- •Natural Gas: Supplied by Nicor Gas, headquartered locally in Naperville.
- •Refuse & Recycling: Contracted through Groot Industries with three standard rolling cart sizes.
The City of Naperville Electric Utility: Why It Matters
One of Naperville's greatest civic assets is its municipally owned electric utility. Established over 130 years ago, the utility serves more than 60,000 residential and commercial customers within the city corporate boundaries.
Because the utility is owned and managed by the municipality rather than an investor-owned conglomerate, utility headquarters and line crews are stationed directly inside Naperville. When severe Midwest winter weather or summer thunderstorms strike, Naperville residents routinely see power restored hours or even days faster than neighboring towns relying on regional utilities.
Residents can set up their electric account online or over the phone with the City Finance Department at least 3 business days before closing.
Lake Michigan Water and Nicor Natural Gas
Naperville residents enjoy fresh, clean drinking water sourced directly from Lake Michigan via the DuPage Water Commission pipeline. Water quality is consistently monitored, meeting or exceeding all federal Safe Drinking Water Act standards.
Water and wastewater services are combined on your monthly City of Naperville utility bill alongside electricity, simplifying monthly budget management into a single online portal.
Natural gas heating is provided independently by Nicor Gas. Setting up Nicor gas service requires a separate online account creation or call prior to move-in day.
| Service | Provider Entity | Customer Contact Phone | Online Setup Portal | Billing Cycle |
|---|---|---|---|---|
| Electricity | City of Naperville Electric | (630) 420-6050 | naperville.il.us/utilities | Monthly (Consolidated) |
| Water & Sewer | City of Naperville Public Works | (630) 420-6050 | naperville.il.us/utilities | Monthly (Consolidated) |
| Natural Gas | Nicor Gas | (888) 642-6748 | nicorgas.com | Monthly (Separate) |
| Trash & Recycling | Groot Industries | (800) 244-1977 | groot.com | Included on City Bill |
| Internet (Fiber/Cable) | Metronet / Xfinity / AT&T | Provider Specific | Direct Provider Web | Monthly (Separate) |
Curbside Trash, Recycling, and Hazardous Waste Drop-Off
Residential refuse collection is provided weekly through Groot Industries. Residents select their preferred cart size: 35-gallon, 65-gallon, or 95-gallon containers.
Yard waste collection runs from mid-March through mid-December, requiring designated paper bags with prepaid yard waste stickers or an annual subscription cart.
Additionally, the City of Naperville operates one of only four permanent Household Hazardous Waste (HHW) drop-off facilities in the State of Illinois, located at 156 Fort Hill Drive. Residents can safely dispose of paints, automotive fluids, batteries, and electronics free of charge on weekends.
Frequently Asked Questions
Q:Does Naperville use ComEd for electricity?
Most homes within Naperville city limits receive electricity from the City of Naperville Electric Utility, not ComEd. A few unincorporated peripheral pockets remain on ComEd.
Q:Where does Naperville get its tap water?
Naperville drinking water is sourced directly from Lake Michigan through the DuPage Water Commission delivery system.
Q:How do I set up trash collection in Naperville?
Trash collection is automatically established when you activate your City of Naperville municipal water and electric utility account.
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